What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at pokerragsUS@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense and once we have received the product, we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Can I cancel my order?
You are able to cancel your order with no penalty as long as you cancel your order before it ships.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled an incorrect address, simply reply to your order confirmation email or with the correct information. Alternatively, you can email pokerragsUS@gmail.com with the order number and correct address. We can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to answer any questions you may have! Please send us an email to pokerragsUS@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails so in order to expedite a response, please attach your order number and address the problem clearly. Thank You!